WARRANTY & RETURNS
Limited Warranty & Warranty Restrictions
APG warrants its products to be free from defects in material and workmanship under normal use and service of the product for 24 months from the date of shipment from APG, unless otherwise specified by APG in writing. APG’s obligation under this warranty is limited to repairing or replacing (at APG’s sole option) any product that is covered by warranty and is found defective by APG in APG’s sole and absolute discretion, which shall be the sole and exclusive remedy of Buyer under this warranty. To obtain warranty coverage, the product alleged to be defective must be approved in advance by APG for return (see paragraph 4) then returned to APG, transportation prepaid, within the applicable warranty period. Buyer assumes all costs of removing, reinstalling, and shipping/transporting any alleged defective products to APG. For any product which is repaired or replaced under this warranty, the cost of returning such product to Buyer shall be paid by APG. For any product which is not found to be defective by APG in APG’s sole and absolute discretion, Buyer will be required to pay for return of such product. This warranty shall not apply to any product which has been subjected to modification, misuse, neglect, improper service, accidents of nature, or shipping damage.
THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
No representation or warranty, express or implied, made by any sales representative, distributor, or other agent or representative of APG which is not specifically set forth herein shall be binding upon APG, and will not form part of the contract between APG and Buyer.
The warranty is specifically limited to repairs at APG. Any requested onsite service will be provided at the sole expense of the Buyer at standard field service rates.
All APG products must be protected by properly rated electronic/electrical protection devices. APG shall not be liable for any damage due to improper electronic/electrical protection, engineering, or installation by the Buyer or third parties. Proper installation, operation, and maintenance of the product are the responsibility of the Buyer, and any failure to properly install, operate, or maintain the product will invalidate the warranty.
The warranty on repaired products or replacement products does not renew or extend the warranty expiration date and is expressly limited to the remaining warranty, if any, on the original product.
In the event the warranty service involves the replacement of a product or the replacement of a part, the replaced product or replaced part becomes the property of APG.
Returns/Restocks
Returns and allowances must be authorized by APG in advance, which authorization may be granted or withheld by APG in APG’s sole and absolute discretion. If a return is authorized, APG will assign a Return Material Authorization (RMA) number which must appear on all related papers and on the outside of the shipping carton. All returns are subject to final inspection and authorization by APG. Returns are subject to restocking charges as determined by APG’s customary practice.
ALL PRODUCTS RETURNED TO APG MUST BE CLEAN AND FREE OF ANY HAZARDOUS MATERIALS OR POTENTIALLY HAZARDOUS MATERIALS. Any product returned to APG that shows any evidence of hazardous material or potentially hazardous material, which determination shall be made by APG in APG’s sole and absolute discretion, may be disposed of by APG, and no refund or credit shall be provided to Buyer for said returned product.
All products returned to APG in exchange for a refund or credit of the purchase price become the property of APG.
Unclaimed Returns
If APG requests direction from Buyer with respect to returned products and Buyer fails to provide such direction in writing within 30 days of the request, then the product shall be deemed abandoned by the Buyer, shall become the property of APG, no credit shall be allowed for the return of the same, and no further action will be taken by APG with respect to the same.
Product Return and Repair Form
Please complete and submit the form below. Print our the confirmation e-mail you will receive with your RMA number and include it with the sensor(s) being returned for service.
This information with help us understand your requirements and facilitate a timely and accurate servicing of your sensor(s).
If you have additional questions, contact APG at 1-(888) 525-7300 or 1-(435) 753-7300.
APG Return Policy Pricing:
For non-warranty units, there is $100.00 evaluation fee per unit that may be used toward repair costs. Units under the warranty period returned for evaluation but found to be without fault will also be subject to an evaluation fee.
If you are returning your product for NIST calibration, please note the following charges:
Standard NIST calibration: $125*
First-time 0.1% NIST calibration: $150*
*All NIST calibrations include new batteries as part of the service.
If we do not receive your product within 90 days of providing you with an RMA number, you will need to complete a new form and will be issued a new RMA number. We will provide an RMA number via email once we have fully processed your form.
Products must be cleaned before shipment. Products received uncleaned will be subject to a $10 fee, accompanied by a $20 fee for every hour required to clean the products. APG reserves the right to return the product at the sender’s expense.
Products should be cleaned before shipment according to the instructions found in the Cleaning and Shipping for Product Returns video.
If a product requires restocking into our inventory, it will be subject to a restocking fee of 25% of the products price.
Return & Repair Form (RMA)